Terms and Conditions

Legal Agreement for Use of Kindora Goods LLC Website and Services

Website: kindora.shop
Company: Kindora Goods LLC
Address: 1500 N Grant St, Ste R, Denver, CO 80203, US
Contact: +84944361292 | tranduy221095@gmail.com

1. Acceptance of Terms

By accessing or using the website kindora.shop (the “Site”), purchasing products from Kindora Goods LLC (“Company,” “we,” “us,” or “our”), or interacting with our customer service, you (“Customer,” “you,” or “your”) agree to be bound by these Terms and Conditions (the “Terms”).

Please read these Terms carefully. If you do not agree to all provisions contained herein, do not use our Site or purchase our products.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. Changes are effective immediately upon posting to the Site. Your continued use of the Site following any changes constitutes acceptance of those changes. Material changes will be highlighted on our homepage for at least 14 days.

2. Eligibility to Use Our Site

You may only use our Site and purchase products if:

  • You are at least 18 years old (age of majority in your jurisdiction)

  • You have the legal capacity to enter into a binding contract

  • You are not located in a country subject to US trade sanctions or embargoes

  • You are not on the US Department of Treasury’s Specially Designated Nationals (SDN) list

By placing an order, you represent and warrant that all information you provide is accurate, current, and complete.

3. Products and Pricing

Product Descriptions

We strive to display product colors, materials, and dimensions as accurately as possible. However:

  • Screen colors vary by device; we cannot guarantee your monitor displays exact colors

  • Dimensions are approximate and may vary slightly due to manufacturing tolerances

  • Descriptions represent our honest assessment but do not constitute warranties

We reserve the right to:

  • Discontinue any product at any time

  • Modify product specifications without notice (improvements only – no material downgrades)

  • Limit quantities available for purchase

Pricing

All prices are listed in United States Dollars (USD) and do not include:

  • Sales tax (added at checkout where applicable)

  • Shipping fees (calculated at checkout)

  • International customs duties, VAT, or GST (customer responsibility)

Price Errors:
If a product is listed at an incorrect price due to typographical error, system malfunction, or supplier misquote, we reserve the right to:

  • Cancel your order and issue a full refund

  • Contact you to confirm if you wish to purchase at the corrected price

We are not obligated to honor pricing errors.

Price Changes

Prices may change at any time. Such changes do not affect orders already placed and confirmed (i.e., you pay the price shown at checkout).

4. Orders and Payment

Order Acceptance

Placing an item in your cart or submitting an order does not constitute a binding contract. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product unavailability

  • Suspected fraud or unauthorized transaction

  • Pricing error (as described above)

  • Shipping address in a restricted location

  • Previous violation of these Terms

Order confirmation: You will receive an automated email confirming we’ve received your order. This is not acceptance. Actual acceptance occurs when we ship the product(s) and send a shipping confirmation email.

Payment

All payments are processed through Stripe, our third-party payment processor. By providing payment information, you:

  • Represent that you are authorized to use the payment method

  • Authorize us to charge the full order amount (including tax and shipping)

  • Agree to Stripe’s terms of service (available at stripe.com/legal)

We accept: Credit cards (Visa, Mastercard, Amex, Discover, JCB, Diners Club), debit cards, Apple Pay, and Google Pay.

We do not accept: Cash, checks, money orders, cryptocurrency, or PayPal (coming soon).

Order Changes and Cancellations

Before shipment (typically within 24 hours of order):

  • You may change shipping address, product quantity, or cancel for full refund

  • Contact us immediately at tranduy221095@gmail.com with “CHANGE” or “CANCEL” in subject line

After shipment:

  • Changes or cancellations are not possible

  • You may initiate a return under our Refund and Return Policy once the order arrives

5. Shipping and Delivery

Shipping Policy

Our complete Shipping Policy is available at kindora.shop/shipping and is incorporated into these Terms by reference. Key provisions:

  • Delivery estimates are not guaranteed – they are good-faith approximations

  • We are not responsible for delays caused by carriers, customs, weather, or other factors beyond our control

  • Risk of loss passes to you when the carrier takes possession of your package

International Shipping

You are responsible for:

  • Ensuring products are legal to import into your country

  • Paying all customs duties, taxes, and fees

  • Providing accurate customs information (we use your shipping address and product description)

We are not responsible for packages seized, delayed, or destroyed by customs.

6. Returns, Refunds, and Warranty

Return Policy

Our complete Refund and Return Policy is available at kindora.shop/returns and is incorporated into these Terms. Summary:

  • 60-day return window from delivery date

  • No restocking fee

  • Customer pays return shipping (except for defective items)

Limited Warranty

Kindora Goods LLC warrants that all products sold on our Site will be free from material manufacturing defects for 90 days from delivery (unless a longer period is specified on the product page).

This warranty does not cover:

  • Normal wear and tear

  • Damage from misuse, abuse, or failure to follow care instructions

  • Products modified or repaired by third parties

  • Cosmetic damage (scratches, color fading) that does not affect functionality

Sole remedy: At our option, we will either repair, replace, or refund the purchase price of any defective product.

Disclaimer of Other Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KINDOGOODS LLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KINDO GOODS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SITE OR PRODUCTS, INCLUDING BUT NOT LIMITED TO:

  • Personal injury (except where caused by our gross negligence or willful misconduct)

  • Property damage

  • Lost profits or revenue

  • Cost of substitute products

  • Emotional distress or sleep deprivation (we recognize parenting is hard, but we aren’t responsible for sleepless nights)

Our total cumulative liability to you for any and all claims arising from your purchase shall not exceed the amount you paid for the specific product giving rise to the claim.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

8. User Accounts and Conduct

Account Registration

You may create an account on our Site to:

  • Save shipping addresses

  • Track order history

  • Manage subscriptions (when available)

  • Access faster checkout

You are responsible for:

  • Maintaining password confidentiality

  • All activities under your account

  • Notifying us immediately of unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms.

Prohibited Conduct

You may not use our Site to:

  • Upload viruses, malware, or other harmful code

  • Attempt to gain unauthorized access to our systems

  • Scrape, crawl, or index our Site without permission

  • Post false, misleading, or fraudulent information

  • Harass, abuse, or threaten other users or our employees

  • Infringe our intellectual property rights

Violation may result in account termination and legal action.

9. Intellectual Property

Our Content

All content on our Site – including product images, descriptions, logos, graphics, text, and software – is the property of Kindora Goods LLC or our licensors and is protected by US and international copyright, trademark, and other intellectual property laws.

You may:

  • View and download content for personal, non-commercial use

  • Share links to our Site on social media

You may not:

  • Republish our content without written permission

  • Use our trademarks (Kindora, Kindora Goods, logo) without authorization

  • Copy product designs or descriptions for competing products

User Content

If you post reviews, comments, or photos (“User Content”) on our Site:

  • You grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, and display that content for any purpose

  • You represent that you own or have permission to share the content

  • You waive any moral rights in the content

We reserve the right to remove User Content that violates these Terms.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., payment processors, shipping carriers, social media platforms). These links are provided for convenience only.

We do not:

  • Endorse or control third-party websites

  • Assume responsibility for their content, privacy practices, or terms

  • Warrant that they are secure or error-free

Access third-party sites at your own risk.

11. Privacy

Your use of our Site is also governed by our Privacy Policy, available at kindora.shop/privacy. By using our Site, you consent to the collection and use of your information as described in the Privacy Policy.

12. Indemnification

You agree to indemnify, defend, and hold harmless Kindora Goods LLC, its employees, officers, directors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your violation of these Terms

  • Your misuse of our Site or products

  • Your violation of any law or third-party rights

  • Any content you post or submit

We reserve the right to assume exclusive defense of any matter subject to indemnification, in which case you agree to cooperate with us.

13. Governing Law and Dispute Resolution

Governing Law

These Terms and any dispute arising from your use of our Site or products shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

Dispute Resolution – Binding Arbitration

READ THIS CAREFULLY – IT AFFECTS YOUR LEGAL RIGHTS

Mandatory Arbitration: Except for small claims court actions, any dispute, claim, or controversy arising out of or relating to these Terms or your purchase of products shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Location: Arbitration shall take place in Denver, Colorado, or via telephone/video conference at your election.

Costs: We will pay all arbitration fees and costs for claims totaling less than $10,000. For larger claims, costs shall be allocated according to AAA rules.

No Class Actions: You agree to arbitrate disputes on an individual basis only. You waive the right to participate in any class action, class arbitration, or representative action. Arbitrators may not consolidate claims or award class-wide relief.

Opt-Out: You may opt out of this arbitration provision within 30 days of first accepting these Terms by emailing tranduy221095@gmail.com with “ARBITRATION OPT-OUT” and your full name and address.

Small Claims

Either party may bring an individual action in small claims court in Denver County, Colorado, rather than arbitration, provided the claim qualifies.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from the Terms, and the remaining provisions shall continue in full force and effect.

15. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any express waiver must be in writing and signed by an authorized representative of Kindora Goods LLC.

16. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, and any other legal notices published on our Site, constitute the entire agreement between you and Kindora Goods LLC regarding your use of our Site and purchase of products.

These Terms supersede any prior agreements, representations, or understandings, whether oral or written.

17. Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, fires)

  • War, terrorism, or civil unrest

  • Pandemics, epidemics, or public health emergencies

  • Labor strikes or supply chain disruptions

  • Government actions or regulations

  • Internet or power outages

In such events, our performance obligations are suspended for the duration of the force majeure event.

18. Contact Information

For questions about these Terms, please contact us:

Kindora Goods LLC
1500 N Grant St, Ste R
Denver, CO 80203
United States

Phone: +84944361292
Email: tranduy221095@gmail.com
Website: kindora.shop

For legal notices only (not customer service inquiries), you may mail us at the above address. We do not accept service of process via email.

19. California Residents – Notice

Under California Civil Code Section 1789.3, California residents have the right to receive the following specific consumer rights information:

  • Complaints: You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

  • Pricing Information: Our pricing and fees are clearly disclosed on our Site at the time of purchase.

20. International Users

If you access our Site from outside the United States, you are responsible for complying with local laws. By using our Site, you consent to having your data transferred to and processed in the United States.

By using kindora.shop or purchasing products from Kindora Goods LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.