Refund and Return Policy

Our 100% Happiness Guarantee – Because You and Your Baby Deserve the Best

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Introduction

At Kindora Goods LLC, we stand behind every product we sell. We understand that buying baby products online can feel uncertain – you can’t touch the fabric, test the bottle, or see how the swaddle wraps before it arrives. That’s why we offer one of the most generous return policies in the baby products industry.

Our Promise: If you’re not completely satisfied with your purchase for any reason, you have 60 days to request a return or refund. No restocking fees. No unreasonable hoops to jump through.

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Quick Reference Summary

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Full Return Policy Details

1. Time Frame

You have 60 calendar days from the date your order is delivered to initiate a return. This is double the industry standard, giving you ample time to:

• Wash and test fabric products (sanitization is fine – see below)

• See if your baby accepts a new pacifier or bottle design

• Ensure sizing works for your growing little one

• Compare with other products you’ve purchased

After 60 days: We cannot accept returns. However, if you received a defective product after this period, please still contact us – we may offer a partial refund or replacement depending on the situation.

2. Condition Requirements

We accept returns in the following conditions:

New/Unused: Original packaging, all tags attached, no stains or odors. Perfect for:

• Blankets & swaddles (unwashed, though we accept washed items – see below)

• Diapering products (unopened packages)

• Feeding bottles (unused, though we accept sanitized items)

Gently Used / Washed: We understand you need to wash fabric products before use. We accept returns of washed items as long as:

• No visible damage (rips, stains, excessive pilling)

• No strong odors (smoke, perfume, mildew)

• Product remains functional

Not Acceptable:

• Products with obvious wear-and-tear from heavy use (e.g., chewed-through teether, stretched-out swaddle)

• Products damaged by misuse (e.g., melted in dishwasher, cut with scissors)

• Products missing major components (e.g., bottle without nipple)

3. Non-Returnable Items (Exclusions)

For safety and hygiene reasons, we cannot accept returns of:

❌ Opened pacifiers (even if unused – once the sterile seal is broken, we cannot resell)
❌ Used teething products (saliva contact creates hygiene concerns)
❌ Diaper packages with broken seals (though individual defective diapers can be replaced)
❌ Bath products with obvious water exposure (e.g., used in tub)
❌ Final sale items (clearly marked on product page – usually clearance or seasonal closeout)
❌ Gift cards

Exception for defects: If a non-returnable item arrives defective (e.g., pacifier with detached handle), we will replace it at no cost. Contact us immediately.

4. How to Initiate a Return

Step-by-Step Process:

Step 1: Contact Us
Email tranduy221095@gmail.com with “RETURN REQUEST” in the subject line. Include:

• Your order number

• Product(s) you wish to return

• Reason for return (helps us improve)

• Whether you prefer refund or exchange

Step 2: Receive Authorization
Within 24 business hours, we’ll send you:

• Return authorization number (RA#)

• Instructions for packaging

• Return shipping address (different from our corporate address)

• Estimated refund amount

Step 3: Package Your Return

• Use original packaging if possible

• Include your RA# clearly on the outside of the box

• Remove or cover old shipping labels

• For fabric items, ensure they are dry before packing

Step 4: Ship the Return

• Use any carrier (USPS, UPS, FedEx, DHL)

• Ship to the address provided in your RA email

• Keep your tracking number!

Step 5: Refund Processing
Once we receive and inspect your return (typically 3-5 business days):

• We’ll email confirmation of receipt

• Refund is initiated through Stripe

• Funds appear in 3-10 business days (depends on your bank)

5. Return Shipping Costs

Estimated return shipping costs (US only):

• Small item (pacifier, teether): $3-5 via USPS First Class

• Medium item (bottles, bath products): $6-10 via USPS Priority

• Large item (blanket set, multiple items): $10-15 via USPS Flat Rate

6. Refund Amount

Full Refund (100% of purchase price):

• Items returned new/unused in original packaging

• Items returned gently used without damage

• Defective items (full refund including original shipping)

Partial Refund (50-75% of purchase price):

• Items returned with minor damage (e.g., scuffed bottle)

• Items missing non-essential components (e.g., instruction manual)

• Items returned after 60 days but within 90 days (case-by-case)

No Refund:

• Items returned after 90 days

• Items with major damage from misuse

• Non-returnable items (see exclusions above)

Original Shipping Costs:

• If you received free shipping (orders over $49),wedeductouractualshippingcostfromyourrefund(typically$5-10)

• If you paid for shipping, that cost is not refundable unless the return is due to our error or defect

7. Exchanges

Want a different size, color, or product instead of a refund?

How exchanges work:

1. Initiate return as above, but select “Exchange” instead of “Refund”

2. Tell us what you want instead

3. We process the return and ship your exchange item simultaneously

4. You pay nothing for exchange shipping (we cover both ways)

Exchange timing: 5-10 business days from when we receive your return.

Exchange limits: You may exchange up to 2 times per order. After that, we recommend refund and new purchase.

8. Defective or Damaged Products

If your product arrives damaged or has a manufacturing defect:

First 7 days after delivery:

• We ship a replacement immediately (no need to return the original unless requested)

• Or, full refund including original shipping

Days 8-60:

• We require photo/video evidence of the defect

• We may ask you to return the defective item (we provide prepaid label)

• Replacement or full refund issued upon verification

Common defects covered:

• Seam separation on swaddles or blankets

• Lids that don’t seal properly on bottles

• Pacifier that tears or separates

• Non-functional zippers or velcro

• Missing parts (nipple, cap, etc.)

Not covered (normal wear):

• Color fading after multiple washes

• Minor stretching of fabric over time

• Teether bite marks (that’s use, not defect)

9. International Returns

Customers outside the United States:

Return shipping: Customer pays return shipping to our US warehouse. We cannot provide prepaid international labels.

Refund timeline: International returns take longer (3-6 weeks total) due to customs and shipping delays.

Customs fees: We are not responsible for import duties on returned items. Mark your package as “Returned Goods” to avoid additional fees.

Alternative: For international customers with defective items, we may offer a partial refund without requiring return (since return shipping is expensive). Contact us to discuss options.

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Special Circumstances

Gifts

If you received a Kindora product as a gift:

• Gift receipt provided? Return for store credit (gift card) to kindora.shop

• No receipt? Contact us with the gift giver’s name and approximate purchase date. We’ll look up the order.

• Refund to original payer: We cannot refund to the gift recipient for legal reasons. Refunds go back to the original credit card.

Bulk / Wholesale Orders

For orders of 10+ identical items or $500+ total:

• Return window: 30 days (not 60)

• Restocking fee: 15% (covers our restocking labor)

• Condition: Items must be in original, unopened packaging

Subscription Products

If we launch subscription services in the future:

• First shipment: Standard 60-day return policy

• Subsequent shipments: 30-day return window from delivery

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Refund Process Timeline (Realistic Expectations)

Total typical timeline (US): 10-20 business days from your request to money back.

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How to Avoid Return Issues

✅ Read product descriptions carefully – Sizing charts, material lists, and care instructions are all provided
✅ Check our FAQ – Many common questions answered
✅ Contact us before buying – If you’re unsure about fit or compatibility, ask! We’re happy to help
✅ Keep packaging for 60 days – Makes returns easier
✅ Test one item first – If buying multiple similar products, try one before opening all

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Contact for Returns

To initiate a return: Email tranduy221095@gmail.com with “RETURN” + your order number

Phone support for returns: +84944361292 (Monday-Saturday, 9 AM – 8 PM MT)

Return Shipping Address: (Provided with RA# – do not ship to our Grant St address without authorization)

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Our Promise to You

We don’t hide behind fine print or make returns deliberately difficult. Our 60-day, no-restocking-fee policy exists because we genuinely believe in our products and want you to shop with confidence.

If you ever feel a return was unfairly denied, escalate to:
Email tranduy221095@gmail.com with “ESCALATION” in the subject line. The owner personally reviews these cases.

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Kindora Goods LLC – Risk-Free Shopping for Confident Parenting