Contact us

We’re Here to Help – Reach Out Anytime

Get in Touch With the Kindora Team

At Kindora Goods LLC, we believe that exceptional customer service isn’t just a department – it’s the heart of our business. Whether you have questions about a product, need help with an order, or simply want advice on choosing the right swaddle for your newborn, our team is ready to assist you.

We typically respond within 4 hours during business hours (Monday-Saturday, 9 AM – 8 PM MT).

Our Contact Information

Primary Contact Methods

Method Details
Phone +84944361292
Email tranduy221095@gmail.com
Website kindora.shop
Business Hours Monday – Saturday, 9:00 AM – 8:00 PM Mountain Time
Response Time Email: ≤ 4 hours | Phone: Immediate during hours | Voicemail: ≤ 2 hours

Physical Address (Corporate Office – Not a retail location)

Kindora Goods LLC
1500 N Grant St, Ste R
Denver, CO 80203
United States

Note: This is our administrative office and warehouse facility. While we don’t have a public retail storefront at this address, customer will-call pickup may be arranged by prior appointment. Please call before visiting.

Contact Form

Prefer to send a message online? Fill out the form below on our website (kindora.shop/contact), and we’ll get back to you promptly.

Required Information:

  • Full Name

  • Email Address

  • Order Number (if applicable)

  • Subject (Select from: Product Question, Order Issue, Returns/Refunds, Wholesale Inquiry, Partnership, Other)

  • Message (Please include as much detail as possible)

Optional Information:

  • Phone Number (for urgent matters)

  • Preferred Contact Method (Email, Phone, Either)

Frequently Needed Contacts by Topic

Order & Shipping Questions

  • Best for: Tracking updates, delivery delays, address changes, cancelation requests

  • Contact: Email tranduy221095@gmail.com with “ORDER” in the subject line + your order number

Product Information

  • Best for: Sizing guides, material questions, safety certifications, compatibility between products

  • Contact: Phone (+84944361292) during business hours for immediate answers

Returns & Refunds

  • Best for: Initiating a return, checking refund status, exchange requests

  • Contact: Email with “RETURN” in subject line; include order number and reason

Wholesale & Bulk Orders

  • Best for: Daycare centers, hospital gift shops, resellers, event planners

  • Contact: Email tranduy221095@gmail.com with “WHOLESALE” in subject line

Partnerships & Media

  • Best for: Influencer collaborations, affiliate programs, press inquiries, sponsorships

  • Contact: Email with “PARTNERSHIP” or “MEDIA” in subject line

Technical Support (Website Issues)

  • Best for: Login problems, checkout errors, account access, payment failures

  • Contact: Phone (+84944361292) for immediate troubleshooting

Feedback & Suggestions

  • Best for: Product ideas, website improvement suggestions, customer experience feedback

  • Contact: Email with “FEEDBACK” in subject line – we read every message

Before Contacting Us – Quick Self-Service Options

Many common questions can be answered instantly through our website:

📖 FAQ Page – kindora.shop/faq
🚚 Shipping Policy – kindora.shop/shipping
🔄 Returns & Refunds – kindora.shop/returns
📏 Size Guides – kindora.shop/size-guide
🔐 Safety Certifications – kindora.shop/safety

Order Tracking: Log into your account at kindora.shop/account to see real-time updates.

International Customer Support

Kindora Goods LLC proudly serves families worldwide. If you’re contacting us from outside the United States, please note:

  • Phone calls: International rates may apply. We recommend email for non-urgent inquiries.

  • Time zone difference: Our business hours are US Mountain Time (UTC-7). We’ll respond as quickly as possible.

  • Language support: We primarily communicate in English. For Spanish assistance, please indicate “ESPAÑOL” in your subject line.

  • Customs questions: Include “INTERNATIONAL” in your subject line for specialized support.

Emergency & Urgent Inquiries

For situations requiring immediate attention (e.g., damaged product with safety concerns, billing error on a large order, shipment going to wrong address):

Call directly: +84944361292
Use phone hours: Monday-Saturday, 9 AM – 8 PM MT

If you reach voicemail, press “0” to mark as urgent, and we’ll return your call within 1 hour during business days.

Social Media & Community

Connect with Kindora Goods LLC online for parenting tips, product launches, exclusive discounts, and community support:

Instagram: @kindora.goods (DM open for quick questions)
Facebook: /kindoragoods (Messenger monitored 7 AM – 9 PM MT)
Pinterest: @kindoragoods (Product inspiration and nursery ideas)
YouTube: Kindora Goods (Video tutorials and product demos)

Note: For order-specific issues, please use email or phone rather than social media DMs to ensure we have your order information securely.

Response Time Guarantee

We take pride in our responsiveness. Here are our guaranteed maximum response times:

Contact Method Standard Response Priority (Urgent)
Email 4 hours 2 hours
Phone (during hours) Immediate Immediate
Voicemail 2 hours 1 hour
Contact Form 4 hours N/A
Social Media DM 8 hours Not guaranteed

*Response times measured during business hours (Mon-Sat, 9 AM – 8 PM MT). Messages received outside business hours will be addressed at the start of the next business day.*

Our Commitment to You

When you contact Kindora Goods LLC, you can expect:

✅ Real human beings – No endless phone trees or chatbots (though we do use automated tools to route your inquiry efficiently)
✅ Empathetic listening – We understand that parenting is stressful. We’ll treat your concerns with patience and respect.
✅ Clear solutions – We won’t waste your time with vague answers or passing the buck between departments.
✅ Follow-through – If we promise to call you back or send updated information, we will.

Unsatisfied with a response? Ask to speak with a supervisor or email our Customer Experience Director directly (ask the representative for the email address). We take feedback seriously.

Privacy & Security Notice

We take your privacy seriously. When you contact us:

  • Your personal information is never sold to third parties

  • Phone calls may be recorded for quality assurance (you’ll be notified at the start)

  • Email communications are encrypted and stored securely

  • You may request deletion of your contact records at any time

See our full Privacy Policy at kindora.shop/privacy for complete details.

We Look Forward to Hearing From You

Whether you’re a first-time parent navigating the overwhelming world of baby products or a seasoned pro who just needs a replacement part for your favorite bottle, the Kindora team is here for you.

Don’t hesitate to reach out. No question is too small, no concern is silly, and no compliment is unwelcome.

Contact us today:

📞 Call: +84944361292
✉️ Email: tranduy221095@gmail.com
🌐 Visit: kindora.shop

Kindora Goods LLC – Your Partner in Parenthood