Has my order been placed?
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that shows your tracking number / package ID where you can see where your delivery is.
- When the order was placed, you should have arrived on a page titled “Your orders”.
- An order confirmation must be sent to your specified email address. Make sure that this email has not ended up in your spam.
I cannot find an order or a product. What does that mean?
With us, you can only order goods that are in stock, so we can keep our fast delivery times. If you try to buy more items than what we have in stock, it will not go through. The system then automatically revert to the number in stock at the moment.
Can I cancel my order?
Can I add product to an order?
Contact our customer service and we will confirm when or if the change has been made.
Can I change my shipping address?
What happens if my order is delayed?
Can I return an item I bought on sale?
Of course, we want you to be satisfied with your product and have the opportunity to open the package and look more closely at the product no matter if it is bought on sale or at full price.
Offers that generate a discount when you shop for a certain amount does not apply if you decide to return items. You will not be able to keep your discount if the items you keep add up to an amount lower than the threshold.
For example, The offer states that if you buy for $100, you
receive a discounted price of $20.
You buy for $140 and than return items for $50, this gives ut
the total amount of $90 which is below the threshold. You do not keep your
discount in this case.If you have used an offer,
for example ”buy 3 pay for 2” and you wish to return one item, you have to
return all items. This offer is a package deal and you will not be able to keep
that offer if you return an item.
The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product also does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats (exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding).
Here’s how you easily handle your return:
• Fill in the return slip that is included in your delivery.
• Add the return slip to the package.
• Tape the package again and pack it carefully.
• Take your package to any courier of your choice or the local post.
• Here is the address your return should be sent to:
NOTE: You are the customer who has the financial responsibility for your return coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.
Feel free to contact our customer service team if you have any more questions!