T-Mobile has recently announced that the line will remain free for eligible customers who maintain their current plan or transition to one of the Go5G plans. This clarification comes after a previous AI-generated system incorrectly suggested that customers would incur charges after two years. A T-Mobile spokesperson confirmed that this was an error, and they are working on correcting it.
The original situation began on March 18, 2025, when T-Mobile raised prices for customers on certain legacy plans, breaking its previous promise to not increase rates. This decision sparked widespread anger among customers, with some even considering legal action. In response to the backlash, T-Mobile launched a targeted free line offer aimed at calming disgruntled customers.
Following the price hike, a promotional offer for a free line was made available to select customers through the T Life app. While this move was predominantly seen as a goodwill gesture, not all customers were able to access the offer. Many, like Reddit user Kyo251, reached out to T-Mobile for clarification and assistance regarding their eligibility.
The new offer is believed to target customers on Go5G Plus and Go5G Next plans, allowing them to secure up to $1,000 in bill credits over a two-year period upon adding a new line. However, it does not include financing for a new phone, unlike the earlier T Life offer. While some customers appreciate the free line promotion, others are dissatisfied and would prefer that the company not implement any price increases at all.
There are concerns among customers about the promotional details, especially regarding potential charges after the initial 24 months. Despite these issues, many see the offer as a worthwhile opportunity and are encouraged to check with T-Mobile support to determine their eligibility.