T-Mobile has recently faced significant backlash from its customers due to a surprising increase in prices for some legacy plans, despite a previous commitment to avoid such hikes. Following this uproar, the company has introduced another initiative aimed at placating its disgruntled user base, which includes offers of free lines for new customers. The initial outrage stemmed from T-Mobile’s decision to alter its pricing strategy, leading some customers to contemplate legal action.
In response, T-Mobile rolled out a targeted offer promising free lines, but it was only available to select individuals and not accessible to everyone. For example, user Kyo251 expressed their frustration after not finding the offer in the T Life app. Their attempt to contact customer service led to the sudden appearance of the free line offer during the interaction.
This new promotion seems to be specifically tailored for customers on the Go5G Plus and Go5G Next plans, allowing them to receive up to $1,000 in bill credits over a period of 24 months when adding a new line. However, it is essential to note that this offer does not include the financing of new phones, which many users expected. While T-Mobile’s gesture of providing a free line may appear generous, some customers remain unconvinced, expressing a preference for stable pricing over promotional offers.
Additionally, concerns about potential hidden terms have surfaced, particularly regarding the sustainability of the offer after the 24-month period. According to T-Mobile’s AI chat system, customers must anticipate a return to regular payment for the line after that duration. Despite the mixed reactions, those interested in the offer and who haven’t received a notification are encouraged to contact T-Mobile support for more information.