Recent decisions made by T-Mobile have left many customers unhappy. A survey by Android Authority revealed that most consumers are considering alternatives, with Mobile Virtual Network Operators (MVNOs) rising to the top of the list. Leading the alternative choices is Google Fi, an MVNO that primarily operates on T-Mobile’s network. Google Fi is popular due to its reputation and competitive pricing, often cheaper than T-Mobile, especially since they utilize the same infrastructure.
In second place is Visible, which harnesses Verizon’s network and is a reliable option for users in areas where T-Mobile’s coverage is less robust. While T-Mobile has been recognized as the best network in the U.S. by Ookla, there are regions where Verizon outperforms it. Following Google Fi and Visible in popularity are Mint Mobile, US Mobile, and Metro. Interestingly, both Mint Mobile and Metro operate on T-Mobile’s network, showing that even when looking for alternatives, customers might still end up using the same infrastructure.
Although many voters opted for “Other” in responses, comments were dominated by MVNOs like Helium Mobile and Tello, along with Boost Mobile, a blend of a standalone carrier and MVNO. T-Mobile, while still favored for its service quality and perks like T-Mobile Tuesdays, has made several controversial business decisions recently. The removal of tax-inclusive plans and the delisting of Go5G plans have sparked backlash, alongside customer frustrations over the forced promotion of the T-Life app. These changes have stirred considerable dissatisfaction among users.
If T-Mobile wants to maintain its customer base, it may need to reconsider its recent approach to service and pricing.