T-Mobile is set to eliminate plans that include taxes and fees, effective tomorrow. Recently, the carrier introduced new offerings that excluded these additional costs from the displayed prices.
Sources claiming to be T-Mobile representatives indicate that the company is moving away from its previous plans, making it increasingly difficult for customers to activate plans where these expenses were integrated into the prices. An employee at an authorized retailer of T-Mobile mentioned that representatives would no longer receive commissions for activating older plans.
This message was echoed by several employees who observed a shift in store policies. The directive is to focus solely on promoting the new plans, compelling store personnel to avoid endorsing plans that account for taxes and fees.
Effective from May 1, this change will make it challenging for consumers to enroll in older plans that offered this pricing structure. This adjustment comes on the heels of customer dissatisfaction regarding recent price updates to existing plans.
Customers had expressed frustration over increases in their supposedly locked-in monthly costs. In response, T-Mobile has become more cautious about guaranteeing fixed prices and has revised new offers to clarify the duration of such assurances.
The transition away from incentivizing older plans has drawn criticism. Some users argue that T-Mobile, which brands itself as the “un-carrier,” is beginning to resemble traditional carriers like AT&T and Verizon, both of which do not provide plans that include taxes and fees.
T-Mobile only adopted this practice about eight years ago, and the change is seen as a regression, forcing representatives to explain separate charges once again. We have reached out to T-Mobile for a statement and will update our story pending their response.