Google Voice is introducing some significant updates, including a highly requested three-way calling feature and a refreshed user interface aimed at enhancing user engagement. The new three-way calling feature allows users to merge an ongoing call with another incoming or outgoing call, facilitating conversations among three people. This functionality is useful for situations like including a translator, seeking legal advice, or making smooth introductions during call transfers. To activate this feature, users need to tap the “Add” button during a call to find the contact they want to include, and then hit “Merge” to combine the calls.
However, this feature comes with a caveat: it is only available to Google Workspace customers who subscribe to specific plans, such as Voice Starter, Voice Standard, Voice Premier, SIP Link Standard, or SIP Link Premier. Users of the standard, free version of Google Voice will not have access to three-way calling, which limits its accessibility. Alongside the calling feature, Google is also rolling out a redesign of the in-call interface, which is available to all users. The update aims to provide a consistent appearance across devices with an intuitive layout inspired by Google Meet.
Key call controls like the keypad and mute button are now more prominent, while actions related to transferring, holding, or merging calls remain easily accessible. Notifications about call status are now more clearly displayed at the top of the screen. This visual update began to reach users on May 1st, 2025. Despite these improvements, there are concerns about lagging features compared to other calling apps.
The absence of RCS messaging support and the limitation of three-way calling to paid subscribers may deter users, particularly those using the free version. While the interface update is positive, it raises questions about whether these changes will retain current users or attract those considering alternatives, especially as essential features remain absent from the platform.