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T-Mobile’s Free Line Promotion Surprises Customers with Unexpected Costs

Posted on 7 April 2025

Last month, T-Mobile raised prices on some of its older legacy plans, a decision that didn’t sit well with many customers. This price hike led to significant backlash, with numerous long-term users opting to leave the service.

Compounding the issue, some customers began reporting unexpected charges related to the purportedly free line feature. One user took to Reddit to express their confusion over receiving a hefty $117.50 charge for a line they believed was free.

Others echoed similar sentiments, suggesting a possible billing glitch. T-Mobile representatives informed some users that this charge would be a one-time fee that would be credited back in the following billing cycle.

One commenter shared their experience of being told they would have to pay that amount in the current cycle, though they’d receive a credit later. Another user recounted that they were warned of a potential initial charge that would be reversed in the subsequent cycle.

Such revelations leave many feeling frustrated, particularly if faced with substantial charges. However, it seems this issue may not be widespread, often related to incorrect plan assignments that T-Mobile’s support team can address.

Given these circumstances, it’s advisable for customers to carefully read the fine print before taking advantage of promotional offers. Some users have found that what they were promised differed from reality.

For instance, one T-Mobile customer confirmed eligibility for the free line twice, only to be informed during their third call that they, in fact, did not qualify. In addition to these customer experiences, guidelines are in place for discussions regarding this topic.

It’s essential to remain on-topic and maintain respectful communication while engaging in conversation. Off-topic comments, hate speech, spam, or impersonations are not permitted, and our moderators strive to ensure a fair discussion environment.

If there’s confusion about moderation actions or rules, users are encouraged to reach out for clarification.

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