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Caution: Trading in Your AT&T Phone Could Result in Unexpectedly High Bills

Posted on 6 April 2025

If you’re considering trading in your phone at AT&T, you might want to proceed with caution. Reports have emerged from several users about unexpected and hefty charges arising from this process. One particular case highlights how a seemingly straightforward trade-in led to a shocking monthly bill exceeding $400.

In this instance, the customer desired a new phone and was informed by an AT&T representative that the quickest way to obtain it was by changing phone numbers. They were told that porting their existing Mint Mobile number would delay the transaction. Opting for a new AT&T number, the customer inadvertently ended up with two active lines after the first bill arrived.

This bill included activation fees for both the new AT&T number and the lingering Mint Mobile line, leaving the customer frustrated. Concerns about whether this was a deliberate tactic or a simple mistake by the representative have been raised. Responses from other AT&T customers suggest the path ahead for deactivating the extra line could be complicated.

If the customer waits too long, the new line may become a persistent issue. While some argue that many charges on the bill might be standard—except for the extraneous line—it remains unclear what exactly went awry during the trade-in process. The key takeaway is to be vigilant when dealing with phone trades at AT&T.

Customers should carefully review all the terms and conditions before finalizing any agreements and ensure they understand what they’re signing up for before leaving the store. This extra caution could save you from unwanted surprises down the line.

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