Verizon has recently launched a pioneering product that sets it apart from other US carriers: the Generative Artificial Intelligence (GenAI) Assistant for small businesses. In an era where companies are increasingly embracing artificial intelligence, Verizon’s innovative approach aims to enhance operational efficiency for its business customers. The GenAI Assistant specifically targets small businesses, providing a text messaging solution designed to automate customer interactions. When customers text a small business seeking information about products, the Business Assistant utilizes GenAI to generate responses.
If the assistant cannot provide an answer, it seamlessly connects the customer to a live employee for further assistance. One of the notable features of this AI assistant is its ability to learn from previous interactions. This learning capability enables the system to build a knowledge base that improves its responses over time, reducing the need for human intervention. Consequently, small businesses can optimize their customer service by automating answers to frequently asked questions.
This functionality not only saves time but also allows employees to focus on other essential tasks. In addition to facilitating efficient communication, Verizon’s Business Assistant operates around the clock, ensuring that customers receive prompt responses at any time. The system also offers valuable insights into customer preferences, helping businesses better understand their clientele and tailor their services accordingly. Setting up the GenAI Assistant is straightforward, as it integrates smoothly with existing mobile devices and requires no additional hardware or software.
Businesses also have the flexibility to customize the assistant, determining its training parameters and the types of responses it should provide. Iris Meijer, Chief Product & Marketing Officer of Verizon Business, emphasizes the importance of supporting small business owners in accessing technology that enhances operations and customer connections. The launch of the Business Assistant exemplifies Verizon’s commitment to championing small businesses in their journey towards modernization.