The user known as No_Profile7984 candidly expressed their views on the struggles of working in customer support, revealing their challenging experience. Based in South America, the individual disclosed their meager earnings of just $3 an hour. They highlighted that many of their coworkers were young and inexperienced, which made it easier for the company to underpay them.
This resignation led to a lively discussion about Verizon’s operations, particularly regarding whether the company still maintains US-based call centers. While the departing employee claimed that all customer service was outsourced during their training, another commenter noted that approximately 20% of customer support is still offered in the US. Additionally, some participants mentioned that although traditional call centers might be disappearing, there are still employees working from home providing customer service.
A recurring complaint was the difficulty in reaching a US-based representative. One person inquired about ways to bypass international call centers, but they were informed that calls are directed to the next available agent, regardless of location. An in-store Verizon employee sought advice on how to support the call center staff better.
The departing employee urged them to refrain from adding unauthorized services to customer accounts or misleading clients about pricing, citing a specific incident where an elderly woman was misled about her monthly plan costs. Some users shared tips for navigating Verizon’s customer service challenges, with one suggesting that they now exclusively use chat support to save transcripts as evidence of their discussions. Caution was also advised regarding similar customer service practices at T-Mobile, including locked phones and unauthorized new lines.
It was emphasized that while anecdotal experiences can be insightful, it is crucial to read the fine print and assert one’s rights.