T-Mobile has recently introduced a promotion offering free lines for select customers as a response to its upcoming price hike. Various sources, including informed Reddit users and customer care representatives, confirm that this offer is indeed legitimate and currently available. However, it is important to note that the promotion is targeted; not all customers facing the price increase will qualify for the free line.
You will likely receive a notification within the T-Life app if you are eligible, and unlike a typical buy-one-get-one deal, no additional paid line is required to obtain the free line. While the opportunity to gain an extra line at no ongoing cost is enticing, T-Mobile will charge a one-time $10 device connection fee for the complimentary service. Interestingly, customers who already have multiple free lines may still be able to add another.
It’s also been reported that some individuals seemingly unaffected by the impending price increases are seeing the free line promotion in their T-Life app, adding an element of randomness to the offer. Anticipation around T-Mobile’s price hikes has grown, especially after CEO Mike Sievert hinted at increases coming soon. The price hike is set to take effect on April 2, following a similar controversial increase from the previous year.
Though many customers are concerned, this new promotion may provide some relief to those affected. For those interested in this promotion, monitoring the T-Life app and checking notifications would be prudent. Customers may want to document any notifications they receive related to the free line offer, as they may need to call for redemption.
However, as T-Mobile’s customer service lines are currently busy, potential participants should prepare for possible delays in resolution.