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T-Mobile Employees Directed to Impose Extra Charges on Customers and Skip Lunch Breaks

Posted on 12 March 2025

Recent revelations about T-Mobile’s internal practices have raised serious concerns regarding the treatment of both customers and employees. An employee has come forward to expose what they describe as deceptive sales tactics that are prevalent in T-Mobile stores. According to this insider, customers are often overcharged when purchasing phones, as the prices for insurance and accessories are bundled in a way that misleads them into thinking these items are free. This not only inflates the actual cost of the phone but also creates the false impression of a goodwill gesture from the company.

Furthermore, these practices appear to extend beyond third-party retailers. The employee has reported that complaints have reached T-Mobile management multiple times, yet no corrective action has been implemented. Instead of addressing the issue, the company seems to benefit from this additional revenue stream, disregarding the ethical implications of these tactics. In addition to the deceptive sales practices, employee welfare appears to be suffering.

Reports indicate that in certain stores lacking adequate staffing, employees are required to work through their entire nine-hour shifts without being permitted to take lunch breaks, a situation deemed inhumane. This disregard for employee well-being is compounded by a culture that discourages staff from speaking out against unfair treatment. T-Mobile, one of the largest carriers in the United States, seems to prioritize profit over ethical practices. Rather than punishing those who engage in misleading tactics, management has reportedly reprimanded employees who refuse to bend the rules.

This troubling environment not only undermines customer trust but also adversely affects employee morale.

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