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Switching to AT&T online: A simple process for some, but a struggle for many.

Posted on 18 March 2025

Switching to AT&T online is meant to be a straightforward process, yet many customers are finding it to be quite the opposite. Users on platforms like Reddit have shared their frustrations over unexpected complications during the online ordering process, which ideally should save them time and effort.

Many customers have reported issues when attempting to switch to AT&T’s Bring Your Own Device (BYOD) program. One user detailed their experience where, after placing an order, they received an email instructing them to visit a physical store to complete the transaction.

However, upon arrival, they faced the same problems, as AT&T’s fraud department denied their order without a clear explanation. This situation is not isolated.

Other Reddit users chimed in, recounting similar incidents. One individual mentioned needing to add a line and upgrade their phone, ultimately being forced to accept a new phone number while their BYOD order was placed on a 90-day hold.

Despite the challenges, some have found resolutions. One customer noted that their complications were resolved after a Costco representative called an AT&T department on their behalf.

They managed to navigate through the issues by verifying their identity. Furthermore, others have advised that visiting an official AT&T store rather than a retailer might expedite the process.

While it is critical to have fraud prevention measures in place, the process should not complicate the experience for legitimate customers. Many are questioning why issues that arise from online orders cannot also be solved online.

For users who have limited time to visit stores, these obstacles can provoke frustration and lead them to consider alternatives, such as switching to different carriers for a faster resolution. AT&T has been contacted for comments regarding these issues, and updates will follow.

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