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Promises of discounts disappeared: AT&T customer confronted with an unaffordable bill they can’t manage.

Posted on 31 March 2025

An AT&T customer is currently facing a financial nightmare due to promises made by an individual claiming to be an AT&T representative. The customer, who had been paying $125 a month with Cricket for five phone lines, found the service to be unreliable. When approached in a Best Buy store, the enticing offer to switch to AT&T seemed to present a better option. The supposed rep assured them that they wouldn’t have to trade in their phones, that they could access a military discount on the spot, and that their total AT&T bill would be around $150 a month for four new phones.

However, the reality was quite different. After switching, the customer received an unexpected bill of $400 and quickly found themselves in a difficult situation. The promises made during the initial conversation fell through, including the inability to apply military discounts in-store and the addition of a service feature called Next Up to all lines. As the customer attempted to resolve these issues, they discovered the representative had not documented the promises made, leaving them with no proof to show AT&T.

For months, they have struggled to address the problems, including sending phones back and reapplying for the military discount, which has yet to be properly applied. Despite multiple attempts to provide necessary documentation and contact customer service, they are left with a monthly bill of $250 that is unaffordable. Facing this tough situation, the customer feels trapped, with limited options: pay the unaffordable bill, pay full price for the phones and forfeit the trade-in, or risk ruining their credit. This predicament serves as a cautionary tale about the complexities and potential pitfalls of switching wireless providers, particularly when deals seem too good to be true.

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