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Amazon Issues Warning for Snapdragon X-Powered Surface Laptop 7

Posted on 26 March 2025

Last year, Qualcomm and Microsoft made significant strides in the Windows-on-Arm market. The Surface laptops powered by Qualcomm’s Snapdragon X Elite processors, based on Arm architecture, emerged as some of the first devices featuring Copilot+.

These laptops received commendations for their performance and battery life. However, recent feedback indicates that not all users are satisfied with the Snapdragon-powered devices.

A report highlights that Amazon has labeled the Surface Laptop 7 as a frequently returned item. The warning advises potential buyers to read reviews and research thoroughly before purchasing.

While Amazon does not clarify the reasons behind the returns, it is important to note that items can be returned for various reasons, including hardware malfunctions, software compatibility issues, or buyer’s remorse. Thus, the specific cause of the return trend remains undetermined.

Despite largely positive reviews, a deeper examination reveals a significant concern: compatibility. Users have reported difficulties connecting external devices, such as printers and scanners, to the Snapdragon-powered systems.

Further, some have expressed concerns about how USB-C interacts with the Snapdragon X Elite processor, potentially limiting accessory compatibility. Although initial worries about software support arose, many users discovered alternative applications available in the Microsoft Store.

The Windows on Arm initiative represents a notable evolution in the PC landscape, merging traditional Windows functionality with the efficiency of Arm processors. While this transition offers benefits like extended battery life and enhanced portability, issues persist.

Although Microsoft has made substantial improvements in app emulation, some programs with demanding setups still struggle to perform optimally compared to traditional x86 systems. Ultimately, while some users may transition smoothly to a Snapdragon X-powered PC, others relying on specialized software might find sticking with an x86 Windows PC to be more prudent.

Nonetheless, Microsoft and Qualcomm are actively collaborating with developers to broaden native app support for Windows on Arm, suggesting positive progress ahead.

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